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      Animal Crossing: New Horizons Refund & Cancellation Policy

      PRE-ORDER TERMS AND CONDITIONS

      Please Read Before Placing Your Order.



      SUMMARY OF PRE-ORDER TERMS & CONDITIONS
      Please know that this is a “Pre-Order”, meaning a purchase for an exclusive item that is not yet in stock. Purchasing the “Pre-Order” item helps us order exactly the right amount of stock from our manufacturers and is the best way to secure an item for our fans and customers and avoid sell-outs.

      The expected shipping date for “Pre-Order” items will be three (3) months to four (4) months after your order placement.

      Because the item has not yet reached us, we can not guarantee the exact date your item will ship. Each “Pre-Order” item has an estimated shipping date, but this is subject to change from the manufacturer without prior notice. If we cannot fulfill your “Pre-Order” for any reason, we will refund you for the full amount.

      To secure your item, full payment is due at checkout. You will be charged at the time of placing the “Pre-Order”, not when your “Pre-Ordered” item is ready to ship. If we're unable to commence shipping one(1) year from order placement, we'll provide a full refund at your request. No discounts, refunds, or credits will otherwise be offered due to any such delays.

      Refunds, returns, and exchanges will not be available on “Pre-Orders”. So please make sure you review all the Terms below before submitting your Pre-Order for any items.

      You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order items. Please email us at info@gelatopique.us if you need to update any of this information.

      DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS AND CONDITIONS (THE "SUMMARY") IS INTENDED TO ASSIST YOUR REVIEW OF GELATO PIQUE USA TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.


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      PRE-ORDER TERMS AND CONDITIONS


      These Pre-Order Terms and Conditions (the “Terms”) govern the placing of pre-orders (the “Pre-Order”) with Gelato Pique USA (hereinafter referred to as "GP") for products of Animal Crossing: New Horizons Collection (the “Collection”).

      Please read these Terms carefully before submitting your Pre-Order for any products from the Collection. By submitting your Pre-Order, you agree to be legally bound by these terms.



      PRODUCTS
      You may pre-order any products from Animal Crossing: New Horizons Collection that are available to purchase on the USA GP website. (collectively, the “Products”).


      PRE-ORDER REGISTRATION
      When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. GP shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. As it takes over three (3) months to send the Product, you can update your information at any time prior to your Product being shipped by sending an e-mail to info@gelatopique.us
      If the total Pre‑Order amount exceeds the maximum limit the manufactures can accept, then the payment cannot be carried out. In such a case, we will stop taking Pre-Orders before Saturday, March 6th at 12PM (EST) without prior notice.




      PAYMENT
      You will be charged at the time of placing a Pre-Order. If GP is unable to commence shipping of the Pre-Order Product one (1) year from order placement, GP shall process a full refund to you. No discounts, refunds, or credits will otherwise be offered due to any such delays. All Pre-Orders are handled through the Shopify Payment platform. Methods of payment accepted are Visa, Master Card, American Express, JCB, PayPal, and others as made available from time to time by the payment gateway provider. Your placing of a Pre-Order constitutes your express agreement to GP charging of your provided payment method at such time. The purchase price does not include import duties, taxes, and other government charges, which are your responsibility. Your Pre-Order reservation will be canceled if your bank fails the credit authorization for reasons such as insufficient funds, card expiration, etc. In order to avoid having your reservation canceled, please make sure your credit card is valid.


      SHIPPING
      The expected shipping date for Pre-Order Products will be three (3) months to four (4) months after your placement of order. subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and GP does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, GP is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by GP. Shipments will be made Monday to Saturday, excluding holidays, unless otherwise noted.


      NO CANCELLATION / EXCHANGE / REFUND
      Once you place your order, your order is final, non­cancelable, nonexchangable, and non­refundable, except as specified in Returns and Exchanges (https://gelatopique.us/pages/returns-and-exchanges).


      TERMS & CONDITIONS OF SALE
      Your purchase of the Product is subject to this Terms and Terms of Service which can be found at https://gelatopique.us/policies/terms-of-service on USA GP website. Terms of Service are subject to change without notice.


      PRIVACY

      The information you provide for the Pre-Order of Products will be subject to GP's Privacy Policy found at Privacy Policy (https://gelatopique.us/policies/privacy-policy) on the USA GP website.


      DISCLAIMER

      Except as expressly provided in GP’s Terms of Service (https://gelatopique.us/policies/terms-of-service), Shipping Policy (https://gelatopique.us/pages/shipping-policy), and Returns and Exchanges (https://gelatopique.us/pages/returns-and-exchanges), and to the maximum extent permitted by applicable law, the Products are provided “as is” and “as available”, with all faults and without guaranteed warranty of any kind, and GP hereby disclaims all warranties and conditions with respect to the Products, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement of third party rights. You expressly acknowledge and agree that GP shall not be liable for any direct, indirect, incidental, consequential damages resulting from (a) the use or the inability to use the Pre-Order service; (b) any action you take based on the information you receive in, through, or from the services; (c) your failure to keep your password or account detail secure and confidential; (d) the cost of procurement of substitute services resulting from, any data, information, or services purchased or obtained or messages received or transactions entered into through or from the services; (e) unauthorized access to your transmissions or data; (f) the improper authorization for the services by someone claiming such authority; or (g) statements or conduct of any third party on the services.



      CONTACT INFORMATION

      Questions about the Terms should be sent to us at info@gelatopique.us



      With placing your order, you hereby accept our Pre-Order Terms and Conditions.