Shipping Policy

Thank you for visiting and shopping at Gelato Pique. Following are the terms and conditions that constitute our Shipping Policy.

 

<Order Delay Notice>

Due to increased order volume and impact of COVID-19, it may take longer than usual to fulfill your order. We are working to get your order to you as quickly as possible. Our current estimate is that your order will ship within the next 7-14 business days.

We appreciate your patience and apologize for the inconvenience.

 

Domestic Shipping Policy


Shipment processing time


All orders are processed within 7-14 business days. Standard ground shipping takes 10-20 days to be processed and delivered. For domestic orders, we offer Next Day Air Shipping options at checkout. International shipping takes an estimated 15 -20 business days to be processed and delivered. Orders will not be shipped out or delivered on weekends and holidays.


When we are experiencing a high volume of orders, there may be a delay in the shipping process. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

UPS Ground

7-14 business days

Free over $150


Delivery delays can occasionally occur.

(All orders Ship from NYC- Shipping Costs are Non-Refundable)

FREE Domestic Shipping for Orders Over $150 (lower 48 United States only)


Shipment to P.O. boxes or APO/FPO addresses


Gelato Pique does not ship to P.O. or APO/FPO addresses.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours.


Customs, Duties and Taxes


Gelato Pique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Gelato Pique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship internationally at additional costs.

Customs Taxes NOT Included

Canada: USPS (10-20 Business days, $39)

Others: 10-20 Business days,  USPS (Price ranges)